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Archive for October, 2009


Risk/ Reward: The Entrepreneur's R&R- Savon Populaire

October 29th, 2009 in Uncategorized comment No Comments »

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Chai soap

Savon Pop Chai Soap

I am hitting on a theme lately: woman entrepreneurs who have given birth to new businesses around the same time as starting their families. I just interviewed Alysia Melnychuk, owner of Savon Populaire, a Montreal based organic cosmetics (soap etc.) company. Like Kim Fuller of IDG Communications, Alysia started her business just before the birth of her eldest child more than six years ago. And like many entrepreneurial moms, she used her maternity leave time to further develop her ideas so that when she returned to work she was rearing to go.

And she has been going strong ever since. Even the birth of her second child almost 5 months ago hasn’t stopped her. Though this time, she wishes she could pull back more. Her biggest challenge has been finding a way to replace herself. Her solution, by necessity, has been to farm out various aspects of her role to four different people on a part-time or project basis. Not surprisingly, no one person had her entire skill set. Parcelling out her roles and caring for a small baby has necessitated that this entrepreneur truly assume her company management role, leaving technician type soap production issues to others. As it is, she is putting in 20-25 hours a week still (often at night when her children go to bed).

It is hard for me to let go because I pride myself on creativity in our soap making and on quality. This is forcing me to do it and it’s good practice.

Her current situation also made her question her ability to continue with the current company set up. And selling is not an option as Alysia is too excited to walk away as the company is poised for a growth spurt. After very careful consideration, her answer is to create a co-operative.

Over the coming months, Savon Populaire will become a co-op with 3 partners who have an equal voice. There will be a lot more “letting go” to come for Alysia. Fortunately, her passion for creating body friendly, environmentally friendly products and her love of working in collaboration with people instead of in a boss/ subordinate role will continue to drive her. Savon Populaire will be all the better for it as one of the new partners is a herbalist who brings many innovative ideas and know how. Happily, the third partner is a current employee who is being groomed to step into a partner role.

The biggest risk Alysia ever took in business was to start the company in the first place. She did it with no capital and no cash flow. There were some very lean years at the beginning where Alysia’s resourcefulness is all that kept her company going. She told me of how she retrofitted a clothing iron to be her product sealer in order to save $300. It seems there have been many ingenious moves like this. She’s most proud that she has created something that now has worth in terms of brand equity and company assets that she could sell.

Alysia’s biggest failure (and greatest learning) came from realizing that remaining foggy on details where money is concerned is a recipe for big problems. Her initial naïveté didn’t serve her well and she’s now very careful to stipulate clear terms when money is involved.

Soon Savon Populaire will move from their Montreal Parc Extension workshop and manufacturing shop to new larger retail location (TBD) with local shopping traffic and launch a whole new product line. With two new partners, a new retail location, a new product line and a great deal of enthusiasm for what is possible, we can expect to see great things coming from Savon Populaire in 2010.

Savon Pop logo

Risk/ Reward: The Entrepreneur's R&R: IDG Communications

October 26th, 2009 in Uncategorized comment 1 Comment »

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Kim Fuller PhotoKim Fuller is the mother of three. Her oldest is a corporate communications company called IDG Communications. After giving birth to IDG ten years ago, she went on to have two sons, aged 9 and 6.  It was Kim who said her business is like a child that she “raised” from conception to maturity.  She makes parallels to the dedication required, the thousands of hours spent, the messiness, the nurturing and the tough decision making along the way.

Having two real children while building her communications company was the biggest risk she has ever taken. Interesting, she links her biggest risk to what she is most proud of: controlled and steady growth.   Kim says that the attention her children demanded required her to be steady and cautious about how she grew her business.  And the controlled growth is what created a rock solid foundation that she and her team are building upon ten years later.

And rock solid it is. Now the clients are more prestigious.  And they come with bigger budgets, wider scopes of work and bigger expectations.  Meanwhile, IDG Communications stays quiet about their successes.  You won’t see them self promoting at awards shows. They are too busy serving their clients and creating deep business relationships that ensure that the marketing work they create truly works for their clients.  Some of their most rewarding work is done through Phil Communications, a division of IDG Communications focussed on the not-for-profit sector.

If up until now you are thinking that Kim is a quiet, risk averse mom, make no mistake. She’s a driver! She told me about wanting to reach a place of stability in business and then quickly self-corrected when she realized how the entrepreneur part of her would actually find stability quite uncomfortable.

Her biggest lesson came in year two when a major account ended and necessitated that she let go most of her staff to stay afloat.  She not only learned to diversify, she also learned to stand up for herself and the company. The big account was keeping the company busy but was too demanding to be profitable. In asserting her company’s needs, she lost the account but opened up many new opportunities to do things differently.

Finance has been a challenge for Kim who has a degree in Fine Arts and not Accounting! To respond to this gap, she surrounded herself with smart people and a management accountant who is integral to her business success.  Ten years later, she may still be a creative at heart and she knows her ways around her books too.

She’s most amazed at the trust her staff place in her decision making ability. I reminded her it is not by accident that she garners trust. She has proven herself time and time again and her people know they can count on her.   She calls her current team a “dream team” which says to me it is time to systematize business processes to ensure that if key people leave, the business is not vulnerable. 

These days, Kim is more business development (BD) and less art direction and creative. BD is the hat that is needed and she’s more than capable of wearing this hat.

2010 will see IDG launch a new offering that helps their clients through the marketing process. Her team likens it to a microbrewery who carefully crafts their brew with careful attention to every step.  I won’t reveal more.  You can check out their offering early in 2010.

IDG Logo

Are you ready to Tungle (in the time jungle)?

October 21st, 2009 in Uncategorized comment No Comments »

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I had the pleasure of interviewing Tungle CEO Marc Gingras a few months back.   Tungle is a free calendar accelerator… that helps you schedule meetings online and publish your free/ busy calendar (so your clients and colleagues can see when you have free appointment slots, for example, without having to call or email you).  This short video on Tungle’s capabilities will impress you:

[youtube=http://www.youtube.com/v/Qhf74wUJHK0&hl=en&fs=1&]

While Tungle is a great fit for any business professional, I see a fantastic opportunity for coaches and therapists who run a busy practice and want to make client appointment scheduling much easier by having clients book their own appointments online.

For Marc, Tungle is his way to positively change the world.  His goal is to have all business people using Tungle to schedule their meetings.  His biggest obstacle is the status quo.  Changing people’s entrenched behaviours is challenging so his team works to make Tungle easier and easier to adopt. 

The key to running a successful business, according to Marc, comes back to people almost everytime: having the right people in the right positions, creating a “get it done” attitude at Tungle, and aligning all the people (management, employees, the board and investors) toward the same objectives. 

Getting the right people is not about technology, marketing or the competition; we need people with the right attitude and we have to put them in the right spot so they can shine.

Sometimes the people who are great at the start up phase are not the people who can build a successful mature company, Marc has learned. 

Letting go of one of my initial start up people was the hardest thing. The reward is that the company turned around 100 percent so my decision was the right one and it was confirmed right away.

He’s proud of the team he has built and how he has transformed Tungle from a successful start up to a successful company.

Marc started his web career in 1998.  During the time the tech bubble burst, he was managing a team of 30 at another company. While he feels that he let them down as he didn’t see it coming, he knows he won’t get caught like this again.  He’s  rounded out his finance and R&D expertise with sales and marketing know-how, surrounded himself by amazing people and now pays close attention to financing and budgets.  Business lessons are painful AND effective!

And now what would Marc like most? Having more money to enable things to move faster and having more people using Tungle to reach a tipping point toward Tungle’s objective of having all business professionals scheduling their meetings through Tungle.   

Be a part of this tipping point. Save yourself time every time you schedule a meeting .  Avoid the time jungle. Tungle

Bonus: Marc’s book recommendation for CEO’s on the move: From Good To Great by Jim Collins

Coach Buffet: A Satisfying Soup

October 16th, 2009 in Uncategorized comment 2 Comments »

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CANCER (June 21-July 22)

Soup is your metaphor for the week, Cancerian.  Symbolically speaking, it’s the key to your personal power and a model for the approach you should take in everything you do. On the most basic level, you might want to eat some soup every day.  That will make potent suggestions to your subconscious mind about how to mix lots of ingredients together so that their value and beauty as a totality are more than the sum of their parts. Not just in the kitchen, but in every area of your life, blend little miscellaneous things into one big interesting thing. 

You might think it flaky for a business coach to start a post with her kooky horoscope.  Not so in my books.  Metaphors like this are rich and are not to be overlooked.

In my case, the biggest soup I have been cooking lately is Coach Buffet. My co-chef is Tanya Geisler.  We hosted our first ever Coach Buffet in Montreal last night.  And late late, after everything was wrapped up, with our mouths yawning and our eyes half closing, we read evaluation after evaluation. The verdict: Coach Buffet #1 was a resounding success.

The recipe:

Creativity to dream a vision the guts and drive to make it happen

A business partnership and coaching every step of the way

12 great Montreal life and business coaches who formed the “Coach Buffet”

Participants (professional and business owners) who, as early adopters, showed up fully…hungry for coaching and possibility

Friends and family who supported us through our first event (i.e. for registration, time keeping, photography/ design, spreading the word, access to venue and encouragement)

Openness to the miscellaneous things that will make this “soup” better and better and better

Back to the horoscope. I haven’t been eating soup daily.  Frankly because I like making it for others far more than I enjoy eating it myself.  Coach Buffet was this for me.  We made the metaphorical soup and while others feasted, we were nourished.

Now, metaphors aside. We are building a scalable business franchise model. You will hear more about Coach Buffet.

Coach Buffet Toronto takes place on Tuesday, November 17th. Register online.

CoachBuffet

All you can – - -?

October 13th, 2009 in Uncategorized comment No Comments »

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They are Chinese and Indian many other ethnicities.  You often find them in hotels and on cruise ships.  They are often overflowing with plenty, and some would say they are wasteful. Many people overeat at them.  What are THEY?

guests-hotel-buffet_~HTL106Buffets, of course.  They sound like a great idea when you are really hungry and you often regret it very quickly after when you have eaten too much and realize the food all tasted the same.

Why, you might ask, am I discussing the merits of a buffet in a blog focussed on coaching for small business owners and professionals?  Some of you know the answer because I have been talking about it incessantly for a number of months now! Yep. Coach Buffet. It’s a new kind of buffet. Coaching is on the menu and we are serving possibility. 

CoachBuffetMy partner Tanya Geisler and I are launching Coach Buffet as a new format for coaching (and a new business venture for us) to show professionals and business owners the power of coaching and to help prospective clients and coaches find a great coaching match in a very short time.

So if you will be in the Montreal area on Thursday evening (Oct 15th) and want to deal with a real life or business issue in a fun and meaningful evening out, join us at the buffet!  Our line up of Montreal coaches—whose flavours range from start up business coaching to intuitive life coaching–will leave you feeling full of possibility and no regrets.   

Coach Buffet hits Toronto on Tuesday, November 17th, 2009.