Chandler

Posts Tagged ‘business coaching’


Risk/Reward: The Entrepreneur's R&R Series- Bare Organics

September 1st, 2009 in Uncategorized comment No Comments »

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Many a business is born of a passion that has commercial possibilities.  For Karen Kerk-Courtney, giving birth to her first child Ben in 2004 intensified her passion for healthy living. And when she couldn’t pronounce any of the ingredients listed on the hospital baby wash container (some of them 26 letters long!), she decided in that instant to clean Ben with water alone and committed to finding healthier alternatives.  

So, you could say that her business was born with her baby though it took two years of extensive research and recipe creation before Bare Organics was officially launched in November of 2006.KKC kids

For Karen, Bare Organics represents the ideal of what we all need to move toward—reducing over-consumption of unnecessary personal care products, making informed purchasing decisions and choosing all-natural, organic skin and baby care products. 

Did you know that 60% of what you put on your skin can get absorbed into your bloodstream and that babies and children are especially susceptible? asks Karen.

Karen is proud to have created products people look for and are happy to use.

Like most bright and ambitious business owners, Karen says that hardest part of her business is finding enough time.

 Everything takes 4 times as long as I imagine. Nonetheless, I am finally developing a schedule for manufacturing and packing and starting to carve out planning time but it’s orders that pay the bills so that is always the priority.

About six months ago, having reached a saturation point, Karen hired a business coach  to help her see her blind spots and to hold her accountable to taking the business to the next level.  She’s pleased with the work they have accomplished so far.

What’s been easier than she would have thought is fitting “family into business” and “business into family”.  Even Liam, her 2.5 year old, speaks about Bare Organics when he’s with her on business errands.

Pursuing the development of an organic clothing line for kids turned out to be her biggest failure and her greatest lesson to date.  She invested in large quantities of simple unbleached fabrics and production only to find that a competitor was offering much cuter fabrics and styles. She hadn’t done any market research and she paid for it. Fortunately, she recognized her mistake early enough and pulled the plug before she got in too deep.

Three years in, the next steps for Bare Organics are to get full organic certification (an involved and expensive process), launch a new brand and expand the retail base. Karen doesn’t hesitate when I ask what she needs most:KKC award photo

What Bare Organics needs most right now is cash for new product development and the organic certification process. 

So any angel investor with a penchant for a healthier planet and healthier people can contact Karen to discuss how an investment can create an even healthier bottom line on many fronts.    

As I write, my face is enjoying the natural oils of Bare Organics Serum  and my legs are soaking up the moisture from Bare Organics Natural Massage Bar . While I have never been one to over-do it on beauty products, I am very drawn to the simplicity of a few quality natural products for all my needs. And knowing the woman and the story behind the brand made my purchasing decision very easy!

bare_organics_logo

Risk/Reward: The Entrepreneur’s R&R Series- Bare Organics

September 1st, 2009 in Uncategorized comment No Comments »

Tags: , , , ,

Many a business is born of a passion that has commercial possibilities.  For Karen Kerk-Courtney, giving birth to her first child Ben in 2004 intensified her passion for healthy living. And when she couldn’t pronounce any of the ingredients listed on the hospital baby wash container (some of them 26 letters long!), she decided in that instant to clean Ben with water alone and committed to finding healthier alternatives.  

So, you could say that her business was born with her baby though it took two years of extensive research and recipe creation before Bare Organics was officially launched in November of 2006.KKC kids

For Karen, Bare Organics represents the ideal of what we all need to move toward—reducing over-consumption of unnecessary personal care products, making informed purchasing decisions and choosing all-natural, organic skin and baby care products. 

Did you know that 60% of what you put on your skin can get absorbed into your bloodstream and that babies and children are especially susceptible? asks Karen.

Karen is proud to have created products people look for and are happy to use.

Like most bright and ambitious business owners, Karen says that hardest part of her business is finding enough time.

 Everything takes 4 times as long as I imagine. Nonetheless, I am finally developing a schedule for manufacturing and packing and starting to carve out planning time but it’s orders that pay the bills so that is always the priority.

About six months ago, having reached a saturation point, Karen hired a business coach  to help her see her blind spots and to hold her accountable to taking the business to the next level.  She’s pleased with the work they have accomplished so far.

What’s been easier than she would have thought is fitting “family into business” and “business into family”.  Even Liam, her 2.5 year old, speaks about Bare Organics when he’s with her on business errands.

Pursuing the development of an organic clothing line for kids turned out to be her biggest failure and her greatest lesson to date.  She invested in large quantities of simple unbleached fabrics and production only to find that a competitor was offering much cuter fabrics and styles. She hadn’t done any market research and she paid for it. Fortunately, she recognized her mistake early enough and pulled the plug before she got in too deep.

Three years in, the next steps for Bare Organics are to get full organic certification (an involved and expensive process), launch a new brand and expand the retail base. Karen doesn’t hesitate when I ask what she needs most:KKC award photo

What Bare Organics needs most right now is cash for new product development and the organic certification process. 

So any angel investor with a penchant for a healthier planet and healthier people can contact Karen to discuss how an investment can create an even healthier bottom line on many fronts.    

As I write, my face is enjoying the natural oils of Bare Organics Serum  and my legs are soaking up the moisture from Bare Organics Natural Massage Bar . While I have never been one to over-do it on beauty products, I am very drawn to the simplicity of a few quality natural products for all my needs. And knowing the woman and the story behind the brand made my purchasing decision very easy!

bare_organics_logo

Seth Godin's Lessons From Very Tiny Businesses

August 23rd, 2009 in Uncategorized comment No Comments »

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Thank you to my friend and strategic communications expert Deborah Hinton of Hinton : for sending me the following tips from Seth Godin:

1. Go where your customers are.

www.greentruckonthego.com

www.greentruckonthego.com

Jacquelyne runs a tiny juice company called Chakwave. I met her in Los Angeles, standing next to an organic lunch truck. Like the little birds that clean the teeth of the hippo, there’s synergy here. The kind of person that visits the truck for lunch is the sort of person that would happily pay for something as wonderfully weird as her juice. And the truck owners benefit from the rolling festival farmer’s market feel that comes from having a synergistic partner set up on a bridge table right next door.

 

 I have had an intuition to locate myself in/ near Chateau St. Ambroise to be easily accessible to the many interesting small and medium sized businesses there. I even found a partner who will rent me commercial loft space in a very flexible manner.  There is nothing stopping me…except me.  Time to jump in!

2. Be micro-focused and the search engines will find you.

My friend Patti Jo is an extraordinary teacher and tutor. Her new business, The Scarsdale Tutor doesn’t need many clients in order to be successful. This permits her to focus obsessively and that gets rewarded with front page results on Google. Not because she’s tried to manipulate the seo (she hasn’t) but because this is exactly the page you’d hope to find if you typed “scarsdale tutor” into a search engine. Could she do this nationwide? Of course not. But she doesn’t want to or need to. Living on the long tail can be profitable.

I had lunch with my friend Tricia van der Walde, a Montreal massage therapist, this week. She said the same thing. She’s coming up first in Google for “Montreal lymphatic drainage”. It’s a speciality.  People are finding her.

3. Outlast the competition.

I was amazed at all the empty storefronts I saw in LA on my last visit. On one particular block, three or four of the ten lunch places were shut down. And the others? Doing great. That’s because the remaining office workers who used to eat lunch at the shuttered places had to eat somewhere, and so the survivors watched their business grow. A war of attrition is never pretty, but if you’re smart about overhead and scale, you’ll win it.

A number of my coach colleagues –Tanya Geisler, Minnie Richardson, Ian Renaud, and Marie-Claude LaPalme – are building their businesses during this recession. Each of them has been cautious about taking on big overhead. Each of them is growing organically by word of mouth and through other promotions. the point is that all of them are growing. So am I!

4. Leverage.

Rick Toone runs a tiny guitar-making operation. His lack of scale makes it easy for him to share. When others start using his designs, he doesn’t suffer (he can’t make any more guitars than he already is) he benefits, because as the originator of the design, his originals become more coveted, not less valuable. He leverages his insight and shares it as a free marketing device.

Michael Port, in his best sellling book Book Yourself Solid advises small business owners to “give away so much value that you think you’ve given too much and then give more”. He descibes a college friend of his used to order his hero sandwiches saying “put so much mayonnaise on it that you think you’ve ruined it, and then put some more!”.   Think mayonnaise and as Michael says, “invite prospective clients to experience what it is like to be around you and the people you serve”.

5. Respond.

This is the single biggest advantage you have over the big guys. Not only are you in charge, you also answer the phone and read your email and man the desk and set the prices. So don’t pretend you have a policy. Just be human.

It’s a lot to manage. And it is so rewarding!

See Seth’s original post here.

Seth Godin’s Lessons From Very Tiny Businesses

August 23rd, 2009 in Uncategorized comment No Comments »

Tags: , , , , , , , , ,

Thank you to my friend and strategic communications expert Deborah Hinton of Hinton : for sending me the following tips from Seth Godin:

1. Go where your customers are.

www.greentruckonthego.com

www.greentruckonthego.com

Jacquelyne runs a tiny juice company called Chakwave. I met her in Los Angeles, standing next to an organic lunch truck. Like the little birds that clean the teeth of the hippo, there’s synergy here. The kind of person that visits the truck for lunch is the sort of person that would happily pay for something as wonderfully weird as her juice. And the truck owners benefit from the rolling festival farmer’s market feel that comes from having a synergistic partner set up on a bridge table right next door.

 

 I have had an intuition to locate myself in/ near Chateau St. Ambroise to be easily accessible to the many interesting small and medium sized businesses there. I even found a partner who will rent me commercial loft space in a very flexible manner.  There is nothing stopping me…except me.  Time to jump in!

2. Be micro-focused and the search engines will find you.

My friend Patti Jo is an extraordinary teacher and tutor. Her new business, The Scarsdale Tutor doesn’t need many clients in order to be successful. This permits her to focus obsessively and that gets rewarded with front page results on Google. Not because she’s tried to manipulate the seo (she hasn’t) but because this is exactly the page you’d hope to find if you typed “scarsdale tutor” into a search engine. Could she do this nationwide? Of course not. But she doesn’t want to or need to. Living on the long tail can be profitable.

I had lunch with my friend Tricia van der Walde, a Montreal massage therapist, this week. She said the same thing. She’s coming up first in Google for “Montreal lymphatic drainage”. It’s a speciality.  People are finding her.

3. Outlast the competition.

I was amazed at all the empty storefronts I saw in LA on my last visit. On one particular block, three or four of the ten lunch places were shut down. And the others? Doing great. That’s because the remaining office workers who used to eat lunch at the shuttered places had to eat somewhere, and so the survivors watched their business grow. A war of attrition is never pretty, but if you’re smart about overhead and scale, you’ll win it.

A number of my coach colleagues –Tanya Geisler, Minnie Richardson, Ian Renaud, and Marie-Claude LaPalme – are building their businesses during this recession. Each of them has been cautious about taking on big overhead. Each of them is growing organically by word of mouth and through other promotions. the point is that all of them are growing. So am I!

4. Leverage.

Rick Toone runs a tiny guitar-making operation. His lack of scale makes it easy for him to share. When others start using his designs, he doesn’t suffer (he can’t make any more guitars than he already is) he benefits, because as the originator of the design, his originals become more coveted, not less valuable. He leverages his insight and shares it as a free marketing device.

Michael Port, in his best sellling book Book Yourself Solid advises small business owners to “give away so much value that you think you’ve given too much and then give more”. He descibes a college friend of his used to order his hero sandwiches saying “put so much mayonnaise on it that you think you’ve ruined it, and then put some more!”.   Think mayonnaise and as Michael says, “invite prospective clients to experience what it is like to be around you and the people you serve”.

5. Respond.

This is the single biggest advantage you have over the big guys. Not only are you in charge, you also answer the phone and read your email and man the desk and set the prices. So don’t pretend you have a policy. Just be human.

It’s a lot to manage. And it is so rewarding!

See Seth’s original post here.

If 15 Minutes Is All You've Got….

August 7th, 2009 in Uncategorized comment No Comments »

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Earlier today I met with one of my coach colleagues. Though we haven`t known each other for a long time, we have a comfort and ease with each other that makes it seem like we have. She is Minnie Richardson. She`s a great coach and today she challenged me on an idea. You see, my colleague Tanya Geisler and I are launching a cool new coaching format next month and it involves, among other things, 15 minute laser coaching sessions.

Minnie felt concern that doing coaching in 15 minute bursts could make coaching like a fast food. Since we want coaches of Minnie`s calibre to join us in our endeavour, I took her concern seriously. Like her, I normally coach my clients in 45-50 minute sessions. However, she and I talked about cases where coaching was very effective in a much shorter format. We also agreed that it takes sustained effort over time for most clients to achieve the results they want. Coaching isn`t a quick fix but it can be a fast fire starter for ideas and change.

During my training and certification training, I participated in weekly triads with two other coach colleagues where we alternated roles between coachee, coach, and observer. We always set a timer for 15 minutes and when the time was up, the time was up.  Every week I was amazed at the power of the coaching (of course, the more trained and practiced we became, the more powerful the coaching became!).  There were times when I was in tears, uproarious laughter and everything in between. There was always some value and insight to be learned and something to ponder or do as a result.

When I step outside of coaching, I can think of millions of things one can accomplish in 15 minutes. It seems I am not alone. Top Google results yielded these links. 

 You can do anything in just 15 minutes

What you can do in 15 minutes

Top 10 things you can do with 15 minutes

 20 useful things you can accomplish in 15 minutes

Can you devote 15 minutes a day to frugality?

15 things you can do with just 15 minutes a day

 So whether you spend 15 minutes conceiving a child, getting married, or cleaning out your junk drawer, remember that a lot can happen in 15 minutes if you set an intention and show up powerfully.

Stay tuned for more info on our upcoming offering. It will be particularly interesting if you live in Montreal or Toronto!

If 15 Minutes Is All You’ve Got….

August 7th, 2009 in Uncategorized comment No Comments »

Tags: , , , , , ,

Earlier today I met with one of my coach colleagues. Though we haven`t known each other for a long time, we have a comfort and ease with each other that makes it seem like we have. She is Minnie Richardson. She`s a great coach and today she challenged me on an idea. You see, my colleague Tanya Geisler and I are launching a cool new coaching format next month and it involves, among other things, 15 minute laser coaching sessions.

Minnie felt concern that doing coaching in 15 minute bursts could make coaching like a fast food. Since we want coaches of Minnie`s calibre to join us in our endeavour, I took her concern seriously. Like her, I normally coach my clients in 45-50 minute sessions. However, she and I talked about cases where coaching was very effective in a much shorter format. We also agreed that it takes sustained effort over time for most clients to achieve the results they want. Coaching isn`t a quick fix but it can be a fast fire starter for ideas and change.

During my training and certification training, I participated in weekly triads with two other coach colleagues where we alternated roles between coachee, coach, and observer. We always set a timer for 15 minutes and when the time was up, the time was up.  Every week I was amazed at the power of the coaching (of course, the more trained and practiced we became, the more powerful the coaching became!).  There were times when I was in tears, uproarious laughter and everything in between. There was always some value and insight to be learned and something to ponder or do as a result.

When I step outside of coaching, I can think of millions of things one can accomplish in 15 minutes. It seems I am not alone. Top Google results yielded these links. 

 You can do anything in just 15 minutes

What you can do in 15 minutes

Top 10 things you can do with 15 minutes

 20 useful things you can accomplish in 15 minutes

Can you devote 15 minutes a day to frugality?

15 things you can do with just 15 minutes a day

 So whether you spend 15 minutes conceiving a child, getting married, or cleaning out your junk drawer, remember that a lot can happen in 15 minutes if you set an intention and show up powerfully.

Stay tuned for more info on our upcoming offering. It will be particularly interesting if you live in Montreal or Toronto!

How Do You Show Up for No-Show Clients?

June 20th, 2009 in Uncategorized comment 1 Comment »

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I have had a number of no show coaching clients in June.  I could take it personally (and admittedly in the moment when it happens, I feel a certain disrespect).  But I know better.  It is not about me and my coaching.  It does, however, impact my coaching relationships and it certainly affects my business (though not in the dollars and cents way you may think).  For you see, my clients pay in advance and when they miss an appointment without giving 24 hours notice, I still get paid.   I don’t write this in a “laughing all the way to the bank“ kind of way.  On the contrary, as a loving business woman, it actually pains me to be paid for a session that never takes place.  And I have a hard time understanding how it can happen with regularity.

No-show clients affect many industries (think services like health care/ dentistry, beauty, restaurants etc.).   Reasons range from the most benign (forgetting) to the most serious emergency and everything in between.  

In coaching (or therapy for that matter), one tends to attach more meaning to the no-show client.  Talk to any coach or therapist and he will tell you that clients who are up against something big/ on the verge of a breakthrough will often “forget” to show up for their appointment or will find themselves in an “urgent situation” that could not be avoided.

While this stock photo from Fotosearch shows the frustration I sometimes feel, I can assure you I do not do this when I have a client no-show!

While this stock photo from Fotosearch shows the frustration I sometimes feel, I can assure you I do not do this when I have a client no-show!

 I approach missed appointments with curiosity (and do my level best to keep the “ X*&^%!!” to myself!).

Client, where else are you not showing up in your life? What is a metaphor for this missed appointment? What are you avoiding?”

Pain in the ass questions?…perhaps.  Important to ask?…definitely.  There is juice here. And sometimes the missed appointment really is just that.  A miss. The client’s daughter had an ear infection and her routine got thrown off because of it. End of story.

Of course, it’s not the end of the story for the business owner. For a massage therapist, one no-show per week is equal to thousands of dollars of lost revenue annually, not to mention the resulting unpaid time in follow up (i.e. contacting the client, rebooking, collecting a cancellation fee).

Per Se, a New York restaurant, supposedly charges $175 per seat for reservation no shows who do not cancel three days before.  The most sought after restaurants can do this while less in demand locals will alienate their client base.  In fairness, restaurants purchase food supplies to match the volume of meals they will serve and a few empty seats can be the different between surviving and profitability.

In the twists and turns of life and business, there will always be no-shows. Here are some ways to reduce the number of them in your business:

  • Have a missed appointment policy and stick to it-  it is great to have a flexible backbone but don’t be a jelly fish;
  • Clearly communicate your missed appointment/ reservation policy at the beginning of the client/ customer relationship and at every relevant opportunity;
  • Handle each missed appointment promptly by dealing directly with the client- a stitch in time saves nine;
  • Keep track-missing one appointment is human. Two is a trend. After two missed appointments, well known money coach Morgana Rae says “You’re Fired!”

You are in business to serve and to prosper.  Respect yourself and your business and your clients will follow suit.

Risk/Reward: The Entrepreneurs R & R- Post 2

June 10th, 2009 in Uncategorized comment No Comments »

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How one philosophical engineer makes his mark

A 15 hour work week and days off in between to kayak and rejuvenate or be with one’s daughter. This is the schedule of Dan Quinz, philosophical engineer and entrepreneurial business owner of Acacetus Inc., a small Montreal consultancy working on embedded systems.

Dan places a very high value on freedom, solace and being an amazing dad. His rewards seem obvious but what has been risked and what is the secret to a 15 hour work week?

For starters, Dan is no ordinary engineer. He built his first circuit at the age of 9 and his first computer at the age of 11 in his basement. His career has spanned about 35 years. Some rough math shows he has invested over 60,000 hours practicing engineering and related fields. If it takes 10,000 hours to become an expert, Dan has done it 6 times over. This was not risk so much as extreme dedication and sacrifice. Though in looking back, Dan says he was driven by passion and internal drive and didn’t see it as sacrifice then.

En route to racking up those 60,000+ hours, Dan eventually saw that marrying engineering and applied philosophy would help him deepen his understanding of the world we live in. Naturally curious, he reads widely from many disciplines and names this as one of his key success factors. He once solved a highly technical robotic control issue by modelling it to behave like an ant colony. Unlike the Ph. D educated researchers he was working with at the time, Dan felt he could take risks and trust his intuition and this provided the free thinking space needed to solve the problem.

Now, rather than being “the technical solutions guy”, he is more often hired as a mentor coach for entire engineering teams and executive management. His in-depth knowledge of philosophy and psychology has him so attuned to people, and engineers in particular, that he is able to observe/ assess and gently guide teams to synergy, innovation and vastly higher productivity.

In Gladwellian fashion, if we step back to look at other advantages that have favoured Dan, we find that in 2005, listening to his intuition, he set out to create the perfect tool to enable a car’s computer system to talk to a PC. Shortly after building his prototype, he found himself working on a contract where his solution would be the perfect one. He offered it up as a trial and a few days later was asked to quote on manufacturing thousands of units. He now sells and licenses it in the US and other countries which helps Acacetus be diversified.

But lest you conclude all this has paved his way to financial freedom (and his 15 hour work week), I will stop you at the pass. Dan once had an opportunity to license an operating system he had designed to a client for whom he was consulting. In his position of trust, he could have recommended his proprietary solution but he knew the impact for the client would be neutral at best (i.e. his client didn’t need it). At $1-$2M units a year this client was selling, he would have earned very well. Enter integrity. Saying no to this deal increased the trust of his client tenfold and shortly after he was invited to advise the president of a $400M US parent company on the brokering of a deal with a large (non bankrupting!) car manufacturer.

It is not who you know, but who knows you. I make sure the people who can best help me attain my goals know me well. I do this by serving them best and being honest at all times.

Even when it means walking away from millions.

Taking one more step back in Dan’s life reveals an ended marriage and an isolated childhood. These can hardly be considered life advantages. For Dan though, being alone created a lot of space for study at a young age. His marriage (ending with a custody battle), taught him to turn anger and despair into curiosity and resilience and showed him that no matter what, he would always uphold his integrity. These lessons had a high price tag. That Dan even shared them with me speaks volumes about his authenticity.

Today, Dan is a technically brilliant, emotionally mature, insightful and compassionate leader. His favourite reward is watching people develop and seeing the smile on their face when all of a sudden “they get it”!

And as for risk/ reward, Dan put in his time, listened to his intuition and had the courage to innovate over and over again. He continuously reinvents himself and his business processes. And now he chooses to limit it to 15 hours a week!

Risk/Reward: The Entrepreneurs R & R- Post 2

June 10th, 2009 in Uncategorized comment No Comments »

Tags: , , , , , , ,

How one philosophical engineer makes his mark

A 15 hour work week and days off in between to kayak and rejuvenate or be with one’s daughter. This is the schedule of Dan Quinz, philosophical engineer and entrepreneurial business owner of Acacetus Inc., a small Montreal consultancy working on embedded systems.

Dan places a very high value on freedom, solace and being an amazing dad. His rewards seem obvious but what has been risked and what is the secret to a 15 hour work week?

For starters, Dan is no ordinary engineer. He built his first circuit at the age of 9 and his first computer at the age of 11 in his basement. His career has spanned about 35 years. Some rough math shows he has invested over 60,000 hours practicing engineering and related fields. If it takes 10,000 hours to become an expert, Dan has done it 6 times over. This was not risk so much as extreme dedication and sacrifice. Though in looking back, Dan says he was driven by passion and internal drive and didn’t see it as sacrifice then.

En route to racking up those 60,000+ hours, Dan eventually saw that marrying engineering and applied philosophy would help him deepen his understanding of the world we live in. Naturally curious, he reads widely from many disciplines and names this as one of his key success factors. He once solved a highly technical robotic control issue by modelling it to behave like an ant colony. Unlike the Ph. D educated researchers he was working with at the time, Dan felt he could take risks and trust his intuition and this provided the free thinking space needed to solve the problem.

Now, rather than being “the technical solutions guy”, he is more often hired as a mentor coach for entire engineering teams and executive management. His in-depth knowledge of philosophy and psychology has him so attuned to people, and engineers in particular, that he is able to observe/ assess and gently guide teams to synergy, innovation and vastly higher productivity.

In Gladwellian fashion, if we step back to look at other advantages that have favoured Dan, we find that in 2005, listening to his intuition, he set out to create the perfect tool to enable a car’s computer system to talk to a PC. Shortly after building his prototype, he found himself working on a contract where his solution would be the perfect one. He offered it up as a trial and a few days later was asked to quote on manufacturing thousands of units. He now sells and licenses it in the US and other countries which helps Acacetus be diversified.

But lest you conclude all this has paved his way to financial freedom (and his 15 hour work week), I will stop you at the pass. Dan once had an opportunity to license an operating system he had designed to a client for whom he was consulting. In his position of trust, he could have recommended his proprietary solution but he knew the impact for the client would be neutral at best (i.e. his client didn’t need it). At $1-$2M units a year this client was selling, he would have earned very well. Enter integrity. Saying no to this deal increased the trust of his client tenfold and shortly after he was invited to advise the president of a $400M US parent company on the brokering of a deal with a large (non bankrupting!) car manufacturer.

It is not who you know, but who knows you. I make sure the people who can best help me attain my goals know me well. I do this by serving them best and being honest at all times.

Even when it means walking away from millions.

Taking one more step back in Dan’s life reveals an ended marriage and an isolated childhood. These can hardly be considered life advantages. For Dan though, being alone created a lot of space for study at a young age. His marriage (ending with a custody battle), taught him to turn anger and despair into curiosity and resilience and showed him that no matter what, he would always uphold his integrity. These lessons had a high price tag. That Dan even shared them with me speaks volumes about his authenticity.

Today, Dan is a technically brilliant, emotionally mature, insightful and compassionate leader. His favourite reward is watching people develop and seeing the smile on their face when all of a sudden “they get it”!

And as for risk/ reward, Dan put in his time, listened to his intuition and had the courage to innovate over and over again. He continuously reinvents himself and his business processes. And now he chooses to limit it to 15 hours a week!

Celebrating Coaching Certification

June 4th, 2009 in Uncategorized comment 4 Comments »

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If you are reading this, there is a chance you have been part of my journey to coaching certification in some way-small or large.  Thank you. 

If you are reading this and you have not been part of my coaching journey so far, may our paths cross in the blogsphere and beyond.

I am happy to share that I have earned the designation of Certified Professional Co-Active Coach (CPCC) by the Coach Training Institute (CTI).  I am a few forms away from being among the select 3700 coaches worldwide who are credentialed by the International Coach Federation (ICF).

My learning and self discovery en route to coaching certification has been an extraordinary experience for me.  I have been rewarded with amazing clients and coach colleagues.  I delight daily in seeing my clients shape courageous actions in their lives and businesses. And I am continually inspired by my many coach colleagues with whom I share a vision of bringing a higher order of consciousness to the world.

Tango at the South Street Seaport, NYC, as taken recently by Christian Boulay (Montreal)

Tango at the South Street Seaport, NYC, as taken recently by Christian Boulay (Montreal tango dancer)

When my clients reach a milestone in their lives, I coach them to pause and come up with a way to celebrate. So often in life, we brush off our successes and immediately set our sights on what is next. This Sunday I will move the furniture, put on my tango shoes, and raise a glass with friends and colleagues as I host a Tango BBQ to mark my certification in coaching.

What are you celebrating in life and business?  How will you mark the occasion?

Four Short Words for Business and Life

May 23rd, 2009 in Uncategorized comment No Comments »

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Yesterday I had the pleasure of attending a breakfast meeting hosted by the Association of Québec Women in Finance.  I was blown away by the calibre of the women members—highly intelligent, witty, articulate and beautiful in their skin. The guest speaker, Joanne De Laurentis, was no exception. She’s currently president of the Investment Funds Institute of Canada. 

Ms. De Laurentis humbly shared some points which defined her life: from being first born and revered by her entire family in Italy; to being forced to repeat grade three because she didn’t speak English when her parents first emigrated the family to Canada; to her extraordinary opportunity to work as Chief of Staff in the Ontario government during the Bill Davis/ Stephen Lewis days thanks to a neurosurgeon turned politician who could see her potential as an aspiring young woman.

Ms. De Laurentis shared four pieces of wisdom that have inspired her.

Realize a childhood dream.  This comes from Randy Pausch’s last lecture. ; As a kid, I wanted to be a fashion designer. Now I coach…in my pyjamas (well,sometimes). Maybe I will design a clothing line for business coaches!

 Show up. Woody Allen says that 80 percent of success is just showing up. Joanne spoke of how student government and volunteering opened amazing doors for her. I could relate. During my second year in undergrad, I felt completely disconnected and flat.  A UPEI guidance counsellor quickly concluded, “You were student council secretary in high school. Go get elected to the Student Union”. I did.  This was one of my life’s defining points. I showed up. I continue to show up.

Put in the time. Malcolm Gladwell’s demonstrates in Outliers that it takes 10,000 hours to become an expert in anything.   Intelligence, talent and opportunity count for a lot and practice makes better.  To be a virtuoso, you have to play the violin A LOT.  I am seeing first hand that my success in coaching and busines corresponds to the time I invest in becoming an expert.

Fill the fields that unfold before you. Scott Thurow points to Obama and his ability to seize opportunity and plant the seeds needed to fill his fields.  I am continuously amazed that when I keep open to possibility, how many fields I can see.   

I conclude with four words:  Dream, Act, Practice, Sow!

Business Problems = Personal Problems in Disguise!

May 14th, 2009 in Uncategorized comment 2 Comments »

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Math problemThe notion that business problems are personal problems in disguise I believe can be traced to Thomas Leonard, the father of modern life and business coaching. It’s simple.  Businesses are run by people. And as you know, people have problems from time to time. On the surface, it is easy to accept that some business problems are personal problems but all business problems???

Before you dismiss this idea out of hand, put yourself is this business owner’s shoes and explore with me some examples.

The hypothetical scenario:

You are a 40 year old owner of CityBike, a retail operation in Montreal, Quebec, Canada, that is about to expand to online sales of custom manufactured urban bikes.

Obvious connection between business problem and personal problem:

You hired a Director of Marketing a year ago to help you grow. He is going through a marriage breakup. Your company repositioning/ website revamp, slated for end of March to launch your new line of custom manufactured urban bikes, is now slipping into late May (if you are lucky). In this case, his big personal problem= your big business problem.

Less obvious connection between business problem and personal problem:

In 2002, you predicted a huge upswing in bicycle commuting in cities and this vision compelled you to start your company five years ago…a retail bicycle store. After four years of steady growth, you pressed go on manufacturing your own urban bikes to sell online and in your retail operation. This was your original vision but it took you four years to truly commit to it. In the meantime, a much bigger competitor has just come out with an urban bike that is selling like hotcakes, even during the recession. Your fear of committing to your business vision= your current business problem.

Downright subtle connection between business problem and personal problem:

Early on, there were some issues with the accuracy of the bike production samples from your Chinese manufacturer. This added frustration, time and expense that you didn’t anticipate. Surely I won’t try to make this a personal problem too? Well, I might. After all, your Chinese suppliers are people too! Who knows what was happening with your Chinese engineer and her team when she was developing your prototype.

Bottom-line:

You’ve built a very solid business. You are employing people. You are contributing to the economy and what’s more, you are helping protect the environment and improve people’s health with your urban bikes. Certainly, you cannot predict or prevent all personal problems (yours and those of your employees, suppliers, customers etc.) from impacting your business but you can learn to spot them earlier and learn to coach yourself and your people through them.

As we increasing makes links to personal life in the business world, one day I will be able to write a post entitled Business Success= Personal Success in Disguise!

From Red Velvet Cake to Red Velvet Ropes

May 8th, 2009 in Uncategorized comment No Comments »

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Yesterday’s topic was company values (see The Value of Red Velvet Cake). Today I am on to the value of having a red velvet rope to keep non ideal clients out!  Yes. You heard right. The idea belongs to Michael Port, business coach, and author of the widely read Book Yourself Solid.  

Port conjures up the velvet rope you may encounter when you attend a high end, invitation only party. You show up and the bouncer only lets you past the velvet rope if your name is on the guest list. Port’s idea is to treat prospective clients’ metaphorical entry into your business this way too.  He recommends becoming crystal clear on who your ideal client is in terms of their qualities (not their pocketbook) and going so far as to fire your “dud” clients–the ones who drain your energy and prevent you from being your very best with your ideal clients.

velvet ropeFor my business coaching practice, you will get past the the velvet rope if you are:

  • a creator-you already know that it’s up to you to create the business and life of your dreams.
  • a natural partner-you are living proof that partnering on ideas, projects, goals and desires is a surefire way to manifest them.
  • fully alive- you are awake to possibility and your energy is palpable.
  • a connector- you get great joy out of connecting people to ideas and other resources.
  • a believer- you already know the power of business coaching, you have faith in the process and you know things will work out great.

If on the other hand, you are a victim of circumstance, a sole operator (in the sense that you are scared to involve anyone lest they steal your ideas), flat, a disconnector and a skeptic…my velvet rope will not be opened for you.  Of course, it’s not likely that you will try to crash my party anyway.   

The Value of Red Velvet Cake

May 7th, 2009 in Uncategorized comment No Comments »

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  • Dedication to every client’s success
  • Innovation that matters, for our company and for the world
  • Trust and personal responsibility in all relationships

 

What do the above points represent? 

They are the core values of IBM as developed last year by the 319,000 IBMers around the world who engaged in an open “values jam” on their global internet. Believe it or not, IBM’s company values had not been looked at since the company’s founding almost a century ago. Of the revamped values, IBM Chairman and CEO Samuel J. Palmisano proudly writes:

IBMers by the tens of thousands weighed in during the 72 hour jam last year. They were thoughtful and passionate about the company they want to be a part of. They were also brutally honest. Some of what they wrote was painful to read, because they pointed out all the bureaucratic and dysfunctional things that get in the way of serving clients, working as a team or implementing new ideas.

He went on to say that when IBMers have been crystal clear and united about their strategies and purpose, it’s amazing what they’ve been able to create and accomplish. [Whereas] in times of uncertainty or conflict, they have squandered opportunities and made blunders that would have sunk smaller companies.

Yes…smaller companies.  How many of you owners of small businesses have articulated your values like Big Blue has?  I am talking about a clear set of values that underscore how your company will behave with your clients, colleagues, partners, investors and the public at large? And before you yawn, let me be clear. I am not talking about motherhood and apple pie. And I am not talking about picking some nice words from a list. Honesty/ Integrity…how boring! 

I am talking about coming up with meaningful word strings or phrases that really sing for your business.   Check out this sample list of values: 

  • Have a Passion for Excellence and Hate Bureaucracy
  • Have the Self-Confidence to Involve Everyone and Behave in a Boundaryless Fashion
  • Stretch… Set Aggressive Goals… Reward Progress… Yet Understand Accountability and Commitment

red-velvet-cake2Maybe you run a bakery and one of your values is Living the lemon chiffon/ red velvet cake life.  To you and your employees, this value may mean that you aim to treat your stakeholders with lemon freshness, delicious transparency and develop rich, smooth relations. 

The point is this: your company’s customized values can be whatever works for you.  What matters most is that you know what they are and live them. 

 ________________________________________________________________

How to write a small business values statement.  The advice on this site is rather so-so but it’s a start.

A Business and Pleasure Cocktail

April 27th, 2009 in Uncategorized comment No Comments »

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I just sold my Toronto house on Friday. With these record low interest rates, the first time home buyers’ market is an active one.  Within one week there was 45 showings and over 50 people at each open house.  I wasn’t suprized by the interest as my house is in a great location and is cute as a button. living-dining-horizontalThat being said, it was built around 1870 for railway workers in Toronto’s east end and over the years it has aquired quite a tilt.  As such, “the house that Jack built” didn’t appeal to everyone.  Happily though, it did appeal to one couple who will be the new owners starting in July.

Now there is a story behind that story and it’s not about real estate.  For the past two years, my house has been rented to a wonderful woman.  She’s kind, intelligent, and generous.  And those are just a few of her qualities.  I liked her from the very beginning and our (absentee) landlord/ tenant relationship has always been easy, straightforward and full of respect.  On a few occasions, we have even gone out for drinks together while I was visiting Toronto. On my last business trip there, she made a wonderful dinner for me and a couple of my friends at my (her) house! 

And finally this leads me to the story behind the story behind the story! Just before Christmas last year, one of my Toronto coach colleagues was passing through Montreal.  This guy is salt of the earth. Over a beer, we got to talking about his romantic life or more to the point–the lack there of.  For fun, I challenged him to invite someone on a date before Christmas as a way to get back in the groove.  He said he would take it into consideration but stopped short of committing to do it. 

Fast forward a few weeks….I was in Toronto and had drinks with my tenant.  A light went on. After spending about a half hour hearing about her casual (read: frustrating) relationship that didn’t seem even close to what she wanted,  I asked her if she would be open to having a drink with my coach friend.  True to her fun loving and open nature, she said “Sure. Give him my #!”.   I had no idea whether they would be a match and I wasn’t attached to any outcome.  I later contacted my coach friend to put a bug in his ear. With a little coaxing, he said he was willing to contact her but it would have to wait until after Christmas.  He was just too busy, you see!

Well here is where all the stories line up.  Last Friday, as soon as the house negotiations were complete, I called my tenant to tell her the news.  She’d been amazingly supportive of my efforts to sell and I wanted to let her know she wouldn’t have to endure any more showings. And as it turns out, she had some news of her own.  My tenant and my coach friend are getting married on June 18th.  They are already shopping for a house of their own :)  

Who says business and pleasure don’t mix?  When there is trust, mutual respect, good communication and integrity in a personal or business relationship, anything is possible.

Difficult Conversations for Business Owners

April 24th, 2009 in Uncategorized comment No Comments »

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businessmen-in-conversation1You have made a decision to let a longstanding employee go because she no longer adds value to your company; your number one supplier is slipping badly and if they don’t improve, you are going to contract with another supplier; you need to tell your wife you are going on a week long golf trip with your buddies (and you neglected to consult her…ok this isn’t a business issue per se but business and life all blend together anyway, don’t they?).  Whatever the situation, knowing you have to face it and have a conversation makes your stomach turn inside out. 

There’s good news. You can take the sting out of these dreaded conversations and greatly increase the probability that the outcome will be good.  Difficult Conversations: How to Discuss What Matters Most came out of the Harvard Negotiation Project about a decade ago.  Lest you think it is outdated, I can tell you I dug it out last week to help me through a difficult conversation and it made all the difference.  While the book itself is a little cumbersome, the approach has worked for me everytime I have used it.

I am confident that without planning my difficult conversation, I would have gone into it angry and blaming.  I expect I would have come out of it angry and blaming too!  Instead, I followed the wisdom of discussing what matters most and came out with much more than I expected. While it makes for a less interesting blogpost, I won’t give details to protect the innocent! What I will give is a list of tips on having a difficult conversation.  This represents a blend of things I borrowed from the book and my coach training:

  • Prepare.  A difficult conversation by nature means the stakes are often high. Invest time planning what you want to say, what your impact might be and what you want to achieve. 
  • Check your motivation. What are you hoping to achieve?  How can this be about learning, sharing and joint problem solving instead of finger pointing?
  • Outline three conversations. There is your version, their version and a “third version” which is more objective. Walk thru each version as you see it. For the third version, come up with a more neutral “factual” version that strips away the emotions and baggage of the first two stories.
  • Be face to face. Make a point of getting in front of the person. It shows you are serious and gives you both access to a lot more cues than email or telephone conversations.
  • Share and invite. Share your purpose. Invite the other to join as a partner to sort out the situation.
  • Explore.  Start from the third story and then get to your story and theirs.  Bring your curiousity. Acknowledge feelings behind arguments. Drop defensiveness.
  • Distinguish intentions from impact.  Tease things apart.  Their intention was likely good.  Maybe the impact of their action/ or inaction was not. They may feel the same about your intention and impact.
  • Invent. Come up with options that meet the most important concerns and interests of you both.  Borrow from labour relations and use interest based bargaining to go for a win-win.

It’s not rocket surgery or brain science as my good friend likes to say.  It’s plain old common sense. It’s just hard to see in the heat of the moment. 

Here are some other takes on how to have a difficult conversation:

http://humanresources.about.com/od/interpersonalcommunicatio1/qt/feedback_com6.htm

http://blogs.harvardbusiness.org/dowling/2009/03/7-tips-for-difficult-conversat.html

http://blogs.techrepublic.com.com/10things/?p=297

A Procrastination Buster for Entrepreneurs- Part 1

April 19th, 2009 in Uncategorized comment 1 Comment »

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So you have a long “to do” list and a few of the same pesky items keep showing up week after week. You just can’t seem to knock them off your list.  Maybe your reoccurring list looks a bit like this:

·         Update contact management software (but you hate IT stuff!)

·         Call people you met at recent Board of Trade breakfast (but what will I say?)

·         Decide yes or no re: PR proposal (is it PR I need or should I spend $ on direct mail?)

You get the picture.  Whatever the tasks, we all have our so called reasons for not getting them done, whether due to fear, indecision, boredom or dislike.   

So try this.  Set up an accountability partnership.  I define this as a regular check in with a colleague or friend for the purposes of support and accountability.  I have a telephone accountability partnership with a friend and fellow business owner who is based in Toronto (in fact, our partnership was her idea). We meet every Monday for an hour via phone. If it seems like a lot, I assure you it is one of the most valuable hours in my week.

 Accountability meeting (30 min for her/ 30 min for me).

  1. Check in on where we stand relative to the commitments we made from the previous week.

  2. Decide on key things we will commit to for the week ahead.   

  3. Have fun. Challenge each other. Champion each other.

Every week we challenge each other to do what is “closest to cash” or sometimes what is closest to our hearts’ desire.   We care about each others’ success and happiness.  For this we are willing to push each other quite hard which isn’t always comfortable yet is usually very rewarding for us both.

So if you want that great feeling that comes with momentum and support, less procrastination, and greatly increased productivity, set up an accountability partnership of your own. 

Here’s what I recommend:

  • Choose your partner well.  Partner with someone you trust and respect, who is reliable and shares your work ethic.  Pick a coach-like person who is a great listener and  challenger and is curious.  Ensure there is mutual benefit. One sided partnerships are like clapping with one hand…not very effective.

  • Design your partnership. Agree on your joint purpose for meeting, when you will meet, for how long, what the agenda will be, how you will keep each other accountable.

  • Take it seriously.  More than just busting through procrastination, you are setting up a structure that will give you support and guidance and help you achieve what you want (i.e. getting more clients/ customers, raising your profile, learning to delegate, having more fun in your business etc.)

  • Have fun.  You are creating a really powerful tool to help you in life and business.  Keep it alive by making it playful.  Celebrate your successes together. This may well become the highlight of your week.

An accountability partnership doesn’t replace being coached but it sure is a great set up for busting through procrastination and reducing isolation.  In my case, I have a top notch business coach and a wonderful  accountability partnership.  I wouldn’t have it any other way!  

Stay tuned for procrasination buster #2 in my next post.

Risk/ Reward: The Entrepreneur's R&R Series-Post 1

April 17th, 2009 in Uncategorized comment 2 Comments »

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Photo credit: Lisa-Elaine Arseneault

Photo credit: Lisa-Elaine Arseneault

Crazy Dream-Beautiful Reality

I just had coffee at Shäika,  my corner cafe. It has oft been my reward and my respite when I need a change of scenery from my home office. I have long loved this place and today my fondness grew, for today I interviewed co-owner and operations manager Christina Sciascia and learned first hand about the making of Shäika.

It started as dream of Dave Moloney and Christina S. They were a couple at the time. They saw a neighbourhood badly in need of a great cafe and they plunged ahead.

We were a bit crazy. We saw this great location in a very run down building and we jumped into it. We have since transformed this community.

Christina laughs shyly. I believe her shyness comes from knowing she’s right and yet almost not believing how much impact their business has had. Her romantic partnership with Moloney ended but the business partnership is going strong. In August, Shäika will celebrate five years as the lifeblood of Notre Dame de Grace (NDG).

In the beginning, their vision was to create a vibrant neighbourhood meeting place. Check! Today, the cafe has a pulse all its own. The clientele is eclectic—new moms, students, locals, business people, and lovers. That Christina cannot describe a typical customer is, to her, a testament to having achieved their goal of being a meeting place for everyone.

According to Christina, many a great relationship has had its genesis at Shäika. Bands have formed and business collaborations have evolved. William McNally, a local musician, even wrote a song called the Shäika Shuffle.

And then there is the most important relationship of all. Without even realizing it, Christina neglected to mention it but my coach’s intuition told me to ask her more questions.

He came in for coffee every day before work. He lived in the building. At first, I thought he was so straight laced but I got to like his dry sense of humour and starting realizing I was looking forward to his morning coffee run. But I didn’t think about him romantically at all! At the time I was still performing music so he started coming to see me play. He would always bring a female friend. After a few months of this, I invited him to bring her for brunch one weekend and he said he’d come but won’t be bringing his female friend (I really thought she was his girlfriend). That’s when I started to realize he’d been in love with me for months! We started dating and a few months into it I knew he was the man I would marry.

Fast forward 9 short months and he was her husband; they now have two young boys. And Christina seemed to realize in telling me her story how much Shäika has formed this part of her life.

Like the changing art on Shäika’s walls, Christina is a musician turned operation manager and mom. She is most proud of her transformation from laissez-faire musician to an organized manager of 12+ staff.

I have a new way of respecting people that I didn’t have before. Our staff makes a wonderful team. They all think differently and we all arrive at our logic in different ways. I didn’t have a tolerance for this before.

 With her heightened management skills, she has learned the importance of creating business processes, trusting her intuition, hiring better and taking direct and timely action when a staff member is disrupting the team. These were hard lessons. She seems happy to have learned them and happy to have them behind her.

So what does this dynamic woman want to be telling me over coffee five years from now? She says she’ll still be at the table and wants to tell me that Shäika is host to big name evening entertainment and that the neighbouring Empress Theatre (formerly Cinema V) is in full swing with live music, dance and cultural events.

This woman is committed to building community and it’s not hard to see why the community is committed to her.

Photo Credit: Lisa-Elaine Arseneault

Photo credit: Lisa-Elaine Arseneault

Risk/ Reward: The Entrepreneur’s R&R Series-Post 1

April 17th, 2009 in Uncategorized comment 1 Comment »

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Photo credit: Lisa-Elaine Arseneault

Photo credit: Lisa-Elaine Arseneault

Crazy Dream-Beautiful Reality

I just had coffee at Shäika,  my corner cafe. It has oft been my reward and my respite when I need a change of scenery from my home office. I have long loved this place and today my fondness grew, for today I interviewed co-owner and operations manager Christina Sciascia and learned first hand about the making of Shäika.

It started as dream of Dave Moloney and Christina S. They were a couple at the time. They saw a neighbourhood badly in need of a great cafe and they plunged ahead.

We were a bit crazy. We saw this great location in a very run down building and we jumped into it. We have since transformed this community.

Christina laughs shyly. I believe her shyness comes from knowing she’s right and yet almost not believing how much impact their business has had. Her romantic partnership with Moloney ended but the business partnership is going strong. In August, Shäika will celebrate five years as the lifeblood of Notre Dame de Grace (NDG).

In the beginning, their vision was to create a vibrant neighbourhood meeting place. Check! Today, the cafe has a pulse all its own. The clientele is eclectic—new moms, students, locals, business people, and lovers. That Christina cannot describe a typical customer is, to her, a testament to having achieved their goal of being a meeting place for everyone.

According to Christina, many a great relationship has had its genesis at Shäika. Bands have formed and business collaborations have evolved. William McNally, a local musician, even wrote a song called the Shäika Shuffle.

And then there is the most important relationship of all. Without even realizing it, Christina neglected to mention it but my coach’s intuition told me to ask her more questions.

He came in for coffee every day before work. He lived in the building. At first, I thought he was so straight laced but I got to like his dry sense of humour and starting realizing I was looking forward to his morning coffee run. But I didn’t think about him romantically at all! At the time I was still performing music so he started coming to see me play. He would always bring a female friend. After a few months of this, I invited him to bring her for brunch one weekend and he said he’d come but won’t be bringing his female friend (I really thought she was his girlfriend). That’s when I started to realize he’d been in love with me for months! We started dating and a few months into it I knew he was the man I would marry.

Fast forward 9 short months and he was her husband; they now have two young boys. And Christina seemed to realize in telling me her story how much Shäika has formed this part of her life.

Like the changing art on Shäika’s walls, Christina is a musician turned operation manager and mom. She is most proud of her transformation from laissez-faire musician to an organized manager of 12+ staff.

I have a new way of respecting people that I didn’t have before. Our staff makes a wonderful team. They all think differently and we all arrive at our logic in different ways. I didn’t have a tolerance for this before.

 With her heightened management skills, she has learned the importance of creating business processes, trusting her intuition, hiring better and taking direct and timely action when a staff member is disrupting the team. These were hard lessons. She seems happy to have learned them and happy to have them behind her.

So what does this dynamic woman want to be telling me over coffee five years from now? She says she’ll still be at the table and wants to tell me that Shäika is host to big name evening entertainment and that the neighbouring Empress Theatre (formerly Cinema V) is in full swing with live music, dance and cultural events.

This woman is committed to building community and it’s not hard to see why the community is committed to her.

Photo Credit: Lisa-Elaine Arseneault

Photo credit: Lisa-Elaine Arseneault

An Entrepreneur is Like a Great Tanguero (a.k.a. tango dancer)

April 8th, 2009 in Uncategorized comment 4 Comments »

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So you might readily agree that one could draw parallels between tango and sex. I go so far as to say there are parallels between tango and business and specifically that there are common characteristics between tango dancers and entrepreneurs. And it has nothing to do with sex.

Hear me out. For starters, is there any dance more complicated to learn than Argentine tango? Is there any business more challenging that an entrepreneurial venture?

Leadership

There is no tango without a leader; there is no new business venture without an entrepreneur.

Improvisation and multi-tasking mastery

In tango, the leader must lead the dance, navigate the busy dance floor, and keep time with the music, all the while connecting with his follower. And Argentine tango is an entirely improvised dance. There is no blueprint to follow.  It is made up in the moment. The entrepreneur juggles planning, operations, finance/ accounting, marketing and human resources, to name a few. No one hands her a set plan to follow for any of this though successful entrepreneurs usually write their own plan and improvise as they come up against new things.

The art of attraction

The best tanguero offers the entire package: skill/ technique, a sharp appearance, grace and respect. The successful entrepreneur is always skilful, presents himself professionally and believes in his product or service. He ensures that customers, employees and investors want to dance with him…and preferably repeatedly.

Finely tuned Intuition/ instinct

The seasoned tanguera dances like she has eyes in the back of her head. She can sense her next move even before it’s invited and yet she knows not to step until she feels the lead. She trusts her partner and herself. The best entrepreneurs are so in tune with their vision, their stakeholders and their business climate, they can feel in their bones what they should do and when to do it. And they know that even if their interpretation is off, they will learn from it for next time.

Responsibility/ Partnership

 You’ve oft heard “it takes two to tango”. Well, it truly does. And whether you know it or not, both partners must maintain their own axis (balance) at all times. Both partners are creators in the dance just as the entrepreneur is the creator of his destiny. “Off axis” moves require a supportive partner. The astute entrepreneur knows when he is off axis and has fostered partners to lean on during those times. In fact, the true entrepreneur will intentionally take himself off axis to explore areas for growth!

And finally PASSION

 Did you think I would forget? Without it, the tango is not worth dancing; in business, no passion means the shop doors might as well close because no one will want to walk through them. So if you are a passionless tango dancer or business entrepreneur…dear me… either find your passion or get a job and learn the waltz!

P.S. For fun, check out this enterprising dance school in the UK that is bringing tango to businesses.

P.S.S. Happy 1 Year Anniversary to MonTango. These folks have made dance their business. I wish them many more successful years.

Business Impeccability

April 3rd, 2009 in Uncategorized comment No Comments »

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Impeccability, being without fault or error, is something to strive for in business.  And it doesn’t have to take on the heavy “absence of sin” definition.  So, go ahead…succeed wildly and make lots of room for mistakes too. In fact, fail and fail again.  As long as you learn each time and ask yourself how you can be more impeccable the next time, you are golden.

Here’s my top ten list on Business Impeccability:

Intentions matter. Get clear on what you want for your business, your customers and your employees.

Mentor. Share your gifts.

Pay on time.

Educate yourself every chance you get.

Coach and champion your employees. And get your own coach. You need a champion too.

Celebrate your successes (and failures) with those who helped you. Take time to stop and assess what you learned.

Admit when you have screwed up.

Be punctual—for meetings, on deliverables, returning phone calls—on everything. If you are going to be late, CALL!

Listen deeply…to your employees, your customers and to your own intuition.

Entertain what you would rather avoid.  Go to the difficult places with customers and employees.  There is honey there.  You and your business will be rewarded for it.

“Impeccable” has 10 letters.  The perfect number for a top ten list. Now that’s impeccable! 

Faberge Shampoo

March 11th, 2009 in Uncategorized comment No Comments »

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Since the beginning of February I have been conducting my own market research on entrepreneurs.  My objectives are straightforward: to find out the true needs of the entrepreneur, what they know about life and business coaching, their likelihood of using a coach. 

Once again, I reached out to my network to send me entrepreneurs to interview.  As always, they did not dissappoint.  The oft quoted Faberge shampoo commercial comes to mind… “And they told two friends..and so on..and so on”. In fact, 70 percent of the entrepreneurs I interviewed were not known to me before.  More than 15 entrepreneurs whom I have never met gave me a half hour of their precious time to help me build my business.  This is the power of a network. 

I feel incredibly fortunate to have people in my life who do not think twice about lending a helping hand.  My mentor, Angelo Pesce , sent out a letter to his network asking that they consider participating in my research or help me find appropriate candidates (M or F, aged 30-45, passionate/ ambitious, in a business start up or small to med sized business, product or service industry); his letter alone yielded four entrepreneurs who have interviewed with me.  Two of these have never met Angelo. And so it goes.  All of a sudden I am interviewing the president of an Ottawa IT company whom I may never have encountered. What’s more, he has offered to reach out to his network to put me in touch with some of his contacts.

My friend and colleague Tanya Geisler did the same.  And so did Ricardo McRae whom I played soccer with about 5 years ago in Toronto. And so did my friends Milla and Anita. Anita’s friend James, a self described serial entrepreneur, set me up with another very connected entrepreneur in Montreal and also offered to help me buy a new computer and set it up. And so it goes. 

Some of my friends, colleagues and clients recoil in shock when I challenge them to ask the people they know for help. For me, the proof is in the pudding. 

Next time you need help with something. Just ask me. I will help you. And if I can’t, I will find someone who will.

Fertile Alliances and Revolutionary Advances

January 28th, 2009 in Uncategorized comment 1 Comment »

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A friend sends me fun horoscopes written by Rob Brezney (www.robbrezney.com). I have no idea where she reads them.  Like her, I like the off the wall nature of some of them.  This arrived in my email inbox on 23-Dec-08 (I am a cancer). 

To get ready for 2009….fantasize in depth about the fertile alliances that might be possible for you to cultivate in the coming months…These lively bonds could be with people you haven’t met yet….The coming year has the potential to bring revolutionary advances in the quality and intensity of your relationships, so it will be smart for you to work hard on making that happen. 

I will leave you guessing which words got me the most.  Suffice it to say, I thought this could be a great theme for 2009 so I stuck it on my wall above my computer screen. Each time I clap eyes on it, I get this curious feeling.  What are “revolutionary advances”?  And what does this mean for me?

If revolutionary=a sudden, complete or marked change/ radically new or innovative/ outside established procedures and principles

and

advances=attempts at forming an acquaintanceship/progress in space/ actions or words intended to be sexually inviting

What would cause a revolt in my life and fast forward me into cultivating these fertile alliances?  I could start trusting my intuition in my life (not just in my coaching) and let it be my guide. I could start being really direct, courageous and provocative. I could start to infuse more intensity into every encounter.  Well, truth be told, I am very happy with the quality and intensity of my relationships because they are mine and they are real and they are always in progress which gives me lots of room to improvise.  And the people I haven’t met yet, well, there are so many exciting possibilities there.  I have room in my life for a male partner, kids, new family members, friends, tango partners, clients, colleagues, and pets.  It’s spellbinding to think of the twists and turns a life takes with each new being that appears in our lives–whether for a flash or forever.

Around the time this horoscope was coming my way, I was playing matchmaker for the first time.  I have long been a matchmaker in matters of business and so it was only just before Christmas that I tried my hand in matters more intimate. My intuition told me to do it.  I questioned where it was coming from and then just went ahead and organized the set up. The worst that could happen, I decided, is that two wonderful and impeccable people (from different corners of my universe but who live in the same city which is no longer my city) would get together for a drink and that would be that.  And I used this logic with the guy as he was reticent to jump in and go for it. Well a drink turned into hours of talking which turned into brunch the same weekend which led to a few more dates in rapid succession and …..if you haven’t guessed already, a relationship is blossoming. Amid telephone giggles (the woman) and shy emails of thanks (the man) , these two people are making plans to have each other in their lives.

In my meandering above, I find myself wanting a nice tidy conclusion.  So here it is.  Revolutionary advances are where it’s at.  And I don’t believe it has to be hard work.

Dancing in the Moment

January 20th, 2009 in Uncategorized comment 2 Comments »

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I strap on tango shoes and “dance in the moment’ for real two or three times a week. I love the sensation of moving around the dance floor with a graceful and skilled partner. And I endeavour to dance in the moment metaphorically in my professional life every time I coach someone in life/ business. It seems this little phrase, and the opportunity to actually live it, is part of my daily existence these days.

Dancing in the moment is one of about 40 skills identified by The Coach Training Institute as necessary skills for a co-active coach, of which I am one.

The textbook definition of dancing in the moment says that:

Coaches are dancing in the moment when they are being completely present with the client, holding their client’s agenda, accessing their (the coach’s) intuition, and letting the client lead them. When coaches dance in the moment, they are open to any steps the client takes and are willing to go in the client’s direction and flow.

I was reminded how much I love this particular skill last week as a participated in a skills building call on this very topic. These calls are hosted by Coach Ben Dooley (www.bedo.org) and stimulate lively and nuanced discussion among coaches and coaches in training. Ben himself dances in the moment in his personal and professional lives. On a coaching forum, I read about Ben’s trials and tribulations of returning to ballet after what was a long absence. Very shortly after he signed up for the class, he twisted his ankle and had to “dance in the moment” with his injury and the pain and disappointment of not being able to follow through with his intention to dance ballet.

In coaching, the idea for me is to dance with my clients through the various issues that are important in their lives. This dance can be a powerful and beautiful thing. At its best, it goes something like this: I ask a question to help the client come up with a topic for the session and then I give them the lead. As I listen with curiosity and intuition, I might realize that if I let them keep leading, they will take us to the corner of the dance floor that they know all too well—maybe it’s fear, resistance, old habits, limited thinking. Like in tango, at the moment I feel that we heading in that direction, I make a decision to follow them there or take the lead back for a time, sometimes very gently and sometimes with a jolt that lets them know I am leading. Interestingly, while there are times when going into the corner clearly won’t serve the client, it is not always easily apparent what direction to take. So as coach, I use my intuition, my listening and my training to guide me. After all, going to that corner can be full of rich learning and it can also be slippery enough to cause us to fall. Often we won’t know until we dance on over and see what is there. And despite where we go, and even if we fall, as long as the metaphorical music is playing, we keep dancing with whatever is there and trust that it will take us somewhere, or more precisely, it will take us exactly where we need to be.

In tango, the leader, often male, is always in charge. Yet this doesn’t mean he controls the entire dance. The most intriguing moments arise when he gives the follower time to embellish. In an improvised dance like tango, the communication that goes on between partners through all the senses, and particularly touch, sight, and hearing, is incredibly powerful. For dancers (tangueros/ tangueras), when there is true connection it feels magical. For spectators, the intensity, passion, and aliveness is stunning to witness. In fact, the connection is so strong and the dancers so in tune, most non-tango dancers cannot believe the dance is not choreographed in advance.

As a coach, I am hired to be in charge, deciding when to lead my client and when to follow. It’s a dance that is improvised with every response, sigh, pause or tear. It requires safety, trust and faith between coach and client. The results are often unexpected and rich.

On the real dance floor, dancing a tanda (usually a set of three to five songs) to beautiful music with a gracious and skilled leader can be an end in itself. In coaching, there are bigger goals at play and the dance is simply a way to get to them. If a tanda represents the client’s issue of how to communicate effectively with their partner, for example, and the whole milonga (the actual place where people dance) represents all relationships in their life…what is equivalent to the bigger picture of the client’s whole life? Metaphors be damned, it’s the everything, the every dance. It is the essence of the quality of life the client wants to live and how they want to be in this life. It is much bigger than a dance, and yet it can be as graceful, intense, and fulfilling as the best tango.

Leading, following, connecting and dancing a life of intention…does it get any better than this?

Lisa Chandler ¦ Chandler Coaches
T. 514.678.0501 ¦ C. 514.512.0656 ¦ F. 514.678.0503
lchandler@rogers.com
If life is tango, will you sit out or dance?